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Key Findings:
- In spite of a great deal of focused attention on quality improvement in health care, knowledge and experience among health care professionals vary widely. Only 30–40% of physicians and nurses in a 2006 national survey reported receiving training or using QI in daily work.
- Key respondents agreed that, to be effective and to achieve sustainable results, quality improvement training must be experiential.
- While adequate quality improvement training programs are available, resources and learners are not well-connected. In particular, there’s no one-stop-shop to let people know what’s out there.
- Where QI is used in health care, implementation failure rates are high due to a lack of understanding of and commitment to quality improvement on the part of organization leaders.
- A number of innovative demonstration projects are now being developed and evaluated to help address some of the areas identified by key respondents to be critical for QI training.